Description
Our Mac Allister MSC18-LI shear repair service collects your shear from your door, assesses it at our workshop and tells you exactly what it needs before any repair work goes ahead. You stay in control of the cost of repairing your 18V cordless shear at every stage.
Mac Allister MSC18-LI Shear Repair
What’s Included
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Courier collection from your address and tracked return delivery
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The option to have a box and packaging sent to you, or to pack your shear in your own box
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A full assessment of your shear at our workshop
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An itemised quote for parts and labour, sent by email, if they are required
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Repair and testing, only once you have approved the quote
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A 90 day parts and labour guarantee on completed repairs
Your booking price covers the assessment of your shear. Any parts and labour needed for the repair are quoted separately once we know what is wrong.
Common Garden Shear Faults
Not sure how to describe the problem? These are some of the faults we can look at.
Won’t switch on. Your shear does not start when switched on, or stops shortly after.
Cutting problems. The blades do not move, jam, or cut poorly.
Loses power or cuts out. Your shear loses power, cuts out during use or only runs some of the time.
Something else. Not listed here? Describe the problem in as much detail as you can when booking.
How the Repair Works
Book this Mac Allister MSC18-LI repair from our website.
Tell us as much as you can about the problem.
Select whether you need us to send you a box and packaging, or will pack your shear in your own box. Before the courier arrives, remove the battery and keep it, cover the blades and follow our packaging advice.
A courier collects your shear and delivers it to our workshop. Someone aged 18 or over needs to be there to hand it over.
We assess your shear, confirm the fault and identify any parts required.
If parts and labour are needed, we email you an itemised quote, aiming to send it within 5 working days of your shear arriving.
We never start a repair without your approval. If you decide not to go ahead, we return your shear unrepaired and a £30 inspection fee applies.
Once you approve and pay the quote, we repair and test your shear, then send it back to you by courier.
Why Fault Details Matter
Detailed fault information helps us diagnose your garden shear and work out which parts it needs. Let us know what happens when you try to use it, when the problem started, and any unusual noises, smells or warning signs you have noticed.
Straightforward, With You in Control
We have designed our repair service to make arranging a repair as easy as possible, and we will keep you informed by email from collection through to return.
For full details, read our garden power repair terms, battery and transport preparation terms and general terms and conditions.