• 90 day warranty on every repair
  • Repaired at home or collected from your door
  • Secure checkout. Payment options with Klarna or Clearpay
repairs@apelson-service.co.uk
Apelson

Privacy Policy

Last updated: 10 September 2026

Apelson Service is a trading name of Apelson Appliances UK Ltd, registered in England and Wales, company number 08265471. Registered office: Good Hope Close, Normanton Industrial Estate, Normanton, England, WF6 1TR.

Apelson Appliances UK Ltd operates apelson-service.co.uk. This policy explains how we collect, use, and protect your personal data when you visit our website or use our repair services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Apelson Appliances UK Ltd, trading as Apelson Service, is the data controller for the personal data described in this policy.

You can contact us about your personal data by email at privacy@apelson.co.uk, or by writing to us at our registered office above.

2. Information We Collect

We collect the following types of information:

  • Contact details, such as your name, address, email address and phone number
  • Booking and order details, including the appliance or equipment being repaired, service type and price
  • Payment information, processed securely through our payment provider (we do not store full card details)
  • Collection and delivery details, where a door to door collection is arranged
  • Correspondence you send us, such as enquiries, feedback or complaints
  • Technical information, such as your IP address, browser type and how you use our website, collected through cookies and analytics tools

3. How We Use Your Information

We use your personal data to:

  • Process and manage your repair bookings
  • Arrange collection and return of items where applicable
  • Take payment for services
  • Communicate with you about your booking, including repair updates
  • Respond to enquiries and provide customer support
  • Meet our legal and regulatory obligations
  • Improve our website and services
  • Send marketing communications, where you have agreed to receive them

4. Our Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract, where processing is necessary to provide the repair service you have booked
  • Legal obligation, where we must keep records for tax, warranty or regulatory purposes
  • Legitimate interests, such as improving our services and preventing fraud
  • Consent, where you have opted in to marketing communications or non-essential cookies

5. Sharing Your Information

We may share your information with:

  • Engineers and technicians carrying out repairs on our behalf
  • Courier and collection partners, where a door to door service applies
  • Payment processors, to handle transactions securely
  • IT and website hosting providers, who support our systems
  • Professional advisers and regulators, where required by law

We do not sell your personal data to third parties.

6. Cookies

Our website uses cookies to help it function properly and to understand how visitors use the site. Some cookies are essential for the website to work, while others help us with analytics and, where you have consented, marketing. You can manage cookie preferences through your browser settings or our cookie consent tool.

7. International Transfers

Where any of our service providers are based outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data.

8. How Long We Keep Your Information

We keep personal data for as long as necessary to fulfil the purposes described in this policy, including any warranty period on repairs, and to meet our legal, accounting or reporting obligations. After this, your data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, in certain circumstances
  • Object to or restrict certain processing
  • Request that your data be transferred to another provider
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details in section 1.

10. Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

11. Complaints

If you have concerns about how we handle your personal data, please contact us so we can try to resolve the issue.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@apelson.co.uk or write to us at our registered office above. You can also read our Terms and Conditions.